Privacy Policy
Last Updated: March 15, 2025
1. Introduction
At qalivonthera, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at qalivonthera.com or use our financial analysis services. We're committed to being transparent about our data practices and ensuring you have control over your personal information.
This policy applies to all users of our platform, whether you're browsing our educational resources, participating in our learning programs, or engaging with our financial analysis tools. By using our services, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect several types of information to provide you with the best possible experience on our platform. Understanding what we collect and why helps you make informed decisions about sharing your information with us.
Personal Information
This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when creating an account or contacting us.
Technical Information
We automatically collect technical data including your IP address, browser type, device information, operating system, and how you interact with our website.
Usage Data
Information about how you use our services, including pages visited, time spent on our site, links clicked, and your navigation patterns through our content.
Communication Data
Records of your communications with us, including emails, support tickets, feedback forms, and any other correspondence you initiate with our team.
3. How We Use Your Information
We use the information we collect for specific, legitimate purposes that benefit both you and our service. We never sell your personal data to third parties, and we only use it in ways that are transparent and reasonable.
Service Provision
Your personal information helps us provide our financial analysis services, maintain your account, process your requests, and deliver the educational content you're looking for. We also use this information to communicate with you about our services and respond to your inquiries.
Platform Improvement
We analyze usage patterns and user behavior to understand how people interact with our platform. This helps us identify areas for improvement, develop new features, and create more relevant content for our users.
Security and Fraud Prevention
We use your information to protect our platform and users from security threats, unauthorized access, and fraudulent activities. This includes monitoring for suspicious behavior and implementing appropriate security measures.
4. Information Sharing and Disclosure
We carefully limit how we share your information and only do so when necessary for legitimate business purposes or when required by law. We never sell your personal data for marketing purposes.
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, provide customer support, and deliver our services. These providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We may also share information when we believe it's necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.
Business Transfers
If qalivonthera is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change in ownership or control of your personal information.
5. Your Rights and Choices
You have significant control over your personal information and how it's used. We respect your privacy rights and make it easy for you to exercise them.
- Access: You can request a copy of the personal information we hold about you, including details about how it's being used.
- Correction: You can ask us to correct or update any inaccurate or incomplete personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal and operational limitations.
- Data Portability: You can request that we provide your personal information in a structured, machine-readable format.
- Objection: You can object to certain types of processing of your personal information, particularly for marketing purposes.
- Restriction: You can ask us to restrict the processing of your personal information in certain circumstances.
- Withdrawal of Consent: Where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your information.
6. Data Security
Protecting your personal information is a top priority for us. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmission is protected using SSL/TLS encryption, and sensitive data is encrypted at rest using industry-standard protocols.
Access Controls
We limit access to personal information to authorized personnel who need it for legitimate business purposes.
Regular Monitoring
We continuously monitor our systems for security vulnerabilities and unauthorized access attempts.
Staff Training
Our team receives regular training on data protection best practices and security protocols.
Important Security Note
While we implement robust security measures, no system is completely secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorized access to your account.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by applicable law. Our retention periods vary depending on the type of information and how it's used.
Data Type | Retention Period | Reason |
---|---|---|
Account Information | Duration of account plus 3 years | Service provision and legal compliance |
Communication Records | 5 years from last contact | Customer service and dispute resolution |
Technical Logs | 12 months | Security monitoring and system maintenance |
Marketing Data | Until consent withdrawn | Marketing communications |
Financial Records | 7 years | Tax and regulatory compliance |
When we no longer need your personal information, we securely delete or anonymize it. In some cases, we may retain anonymized data for research and analytics purposes, but this data cannot be used to identify you personally.
8. International Data Transfers
qalivonthera operates primarily within the United Kingdom, but some of our service providers may be located in other countries. When we transfer personal information outside the UK, we ensure appropriate safeguards are in place to protect your data.
We only work with service providers in countries that have been deemed to provide adequate protection for personal data, or we implement additional safeguards such as standard contractual clauses to ensure your information remains protected.
If you have questions about international transfers of your data, please contact us for more specific information about the safeguards we use.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
Types of Cookies We Use
Essential Cookies: These are necessary for our website to function properly and cannot be disabled. They enable core functionality like security, network management, and accessibility.
Analytics Cookies: We use these to understand how visitors interact with our website, helping us improve our services and user experience.
Functional Cookies: These remember your preferences and choices to provide a more personalized experience.
Marketing Cookies: With your consent, we use these to show you relevant advertisements and measure the effectiveness of our marketing campaigns.
10. Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from someone under 18, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action to remove that information from our systems.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Your continued use of our services after any changes indicates your acceptance of the updated policy. If you disagree with any changes, you may discontinue using our services or contact us to discuss your concerns.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Address: 35-37 Ferry Rd., Edinburgh EH6 4AF, United Kingdom
Phone: +441782644996
Email: info@qalivonthera.com
We aim to respond to all privacy-related inquiries within 2 business days and will work with you to address any concerns you may have about your personal information.